Customer care Associate – Dept. out of Training (Remote)

Customer care Associate – Dept. out of Training (Remote)

An important responsibilities will be to address arriving calls otherwise chats along with build outgoing calls out-of Federal Beginner Support (FSA) Loan Servicing

Maximus is now looking for Customer support Representatives to help with the fresh Company of Degree. To arrange your for this character, Maximus will bring paid back, comprehensive knowledge which assures the personnel manage each person that have the best amounts of degree and you can professionalism.

Time-table: Will be able to attend seven days of training (From another location – at home), Monday-Monday, 8am-4:30pm CT. Virtually no time of is actually let throughout the studies. Through to conclusion of training work plan might be allotted to you.

  • Address arriving calls, e-mails otherwise chats while making outgoing calls off Federal Scholar Support (FSA) Mortgage Maintenance
  • Respond to concerns and you can notate accounts out of information provided and steps removed responding to the people concerns
  • Generate outgoing phone calls to follow up with customers to help you describe recommendations otherwise give account updates
  • Techniques Borrowing Agency Requests utilizing depending procedure and procedures
  • Service Get in touch with Cardiovascular system standards and additionally departmental and you may business principles and functions
  • Make use of the viewpoints device to offer and discovered constructive opinions on call high quality and you may institution payday loans Crossville TN jobs
  • Make use of available expertise, knowledgebase, and you can basic technology such as for instance telephone, e-post, and internet browser to answer concerns and you may carry out business responsibilities
  • Refer escalated calls or issues so you can appropriate accounts as required
  • Process requests obtained through general communication and you can notate account away from steps consumed response to those individuals needs

Employment and you will went on employment is actually contingent through to obtaining and you will keeping an excellent favorable clearance. Final suitability commitment is the just discretion of the Institution out-of Studies.

Due to the fact 1975, Maximus possess run around their founding mission off Helping Government Suffice individuals®, enabling customers around the world so you’re able to efficiently build relationships the governing bodies anyway membership and you will around the various health insurance and peoples qualities software. Which have approximately 29,000 staff in the world, Maximus are a proud spouse to regulators firms on United States, Australian continent, Canada, Saudi Arabia, Singapore and the Uk. Discharge your career which have Maximus compliment of one of our dynamic consumer service locations.

Active army services participants, its spouses, and seasoned individuals commonly embody the key competencies MAXIMUS deems very important and promote a good resiliency and you can trustworthiness one to greatly enhances our very own team. We know your unique experiences and you will experiences, and wish to give you work path that allows you to definitely keep making a big change for the country. The audience is pleased with our very own involvement with groups seriously interested in helping experts in addition to their families. Whenever you are transitioning out of army so you can civilian existence, possess early in the day provider, was a resigned seasoned otherwise a member of the newest Federal Protect otherwise Reserves, otherwise a wife of a dynamic military service representative, you will find problematic and you will satisfying job possibilities available for you. A committed and you may diverse workforce is all of our key investment. MAXIMUS brings equal job opportunities to licensed applicants versus admiration so you’re able to battle, colour, faith, intercourse, intimate direction, gender label, national source, protected seasoned condition or disabled position.

MAXIMUS try an Affirmative action/Equivalent Possibility Boss

Since the a respected strategic companion to governments throughout the world, Maximus facilitate enhance the birth from societal qualities in the middle of state-of-the-art tech, wellness, financial, ecological, and you can social demands. Which have a-deep understanding of program provider beginning, acute expertise you to definitely reach operational excellence, and you can an intensive attention to the needs of the people becoming supported, the professionals improve the fresh crucial missions of our own people. Maximus delivers creative company processes management, impactful consulting qualities, and you can technical alternatives that provide increased results for the general public and high levels of output and you will efficiency regarding authorities-backed apps.